Frequently Asked Questions

Everything you need to know about shopping with Benks

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 10-20 days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do Benks products come with a warranty?

Yes, most Benks products include a 12-month limited warranty against manufacturing defects. Specific warranty periods may vary by product category.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement if you need to make changes; otherwise, you may need to follow our standard return process.